Enjoy Professional Development · Great Benefits · Work/Life Balance · Inclusive Culture

If you combine some experience in a customer-service-oriented admin role with a friendly, outgoing personality, excellent communication skills, and the ability to effectively balance multiple priorities, the role of Program Coordinator with American Board of Foot and Ankle Surgery (ABFAS) offers you some compelling advantages. You will:

• Utilize your strong customer service skills to make an impact as you provide support to our members and candidates pursuing certification as we launch a new continuous certification program beginning in 2022.
• Divide your time between phone, program and admin support, gaining broad exposure to our processes and expanding your skills. In our small organization, you'll also have opportunities to use the breadth of your knowledge and work outside of your job description at times, perhaps stretching into Marketing/website development, IT support, exam development, or other areas.
• Work a weekly hybrid schedule, including multiple remote days working from your home office. While in training, you'll come to the office daily. We are Muni-friendly and have free parking available on-site.
• Enjoy competitive compensation and excellent benefits, the tight-knit culture of a strong and dedicated team, and a commitment to work/life balance.
• Join an established and financially stable organization supporting more than 7000 members.

A credential you can trust®. ABFAS works to protect and improve the health and welfare of the public by the advancement of the art and science of podiatric (foot and ankle) surgery. We do this by facilitating the board certification process, from preparing and supporting candidates for certification to helping members maintain their certification.

To be a good fit for the Program Coordinator opportunity, you will have:

• An associate's degree (preferred) or an equivalent combination of education and experience
• 2-4 years’ experience in a customer service-oriented office administrative role, preferably in an association or non-profit organization  Quick question for you - click here
• Must have experience working independently, and the ability to prioritize, multi-task and meet deadlines, often for several projects simultaneously
• Excellent organizational, analytical, and administrative skills with a high level of attention to detail, strong goal orientation, and self-motivation
• Working knowledge of basic computer programs including, but not limited to, Microsoft Office Suite required; Adobe, Dynamics 365 or similar CRM or relational database  Quick question for you - click here

Pictured: ABFAS certification ensures that board certified surgeons have completed appropriate training, successfully performed a diverse range of foot and ankle surgical procedures, and passed our extensive examinations. You will support our important mission.

Reporting to the Director of Certification Services, as Program Coordinator, you will serve as the ABFAS front office liaison and answer the main phone line. As part of the Certification Service team, you will provide ongoing customer support services for board certified members and candidates pursuing certification, while assisting in the resolution of any certification-related concerns. You will also directly support day-to-day coordination and communications related to certification activities, have primary administrative responsibility for credentialer verification services, and maintain member licensing data.
 

Make your role your own
You'll have ample opportunities to dive in and make this role your own. You can pitch in in multiple areas, and even take on greater responsibilities once you prove yourself. For example, in addition to enhancing your current skills, you may have opportunities to learn web development, exam development, project management, as well as association governance and credentialing. 

Broad exposure and visibility
There are 14 in our office (and others in different locations), so you'll interact with just about everyone. It will be important for you to acquire a big-picture understanding of our organization so you will better understand the needs of departments, team members and customers. 

Important work
ABFAS team members are motivated to help protect and improve health and welfare, and support healthcare professions achieve greater success. Certification assures patients that they are working with a practitioner who is committed to achieving the best possible outcome and delivering the best possible care experience. Many hospitals, surgical centers, managed care organizations, and insurance carriers require physicians to have specialty board certification.

Great environment
While our footprint is large, we are a smaller team here in the office. We are results-oriented and mission-driven, but we also enjoy working together in a positive, collaborative atmosphere. We value work-life balance, including following a 35-hour workweek.

Excellent compensation
In addition to a competitive salary, we offer comprehensive benefits, including medical, dental, vision and life insurance that is 100% paid for the employee; a 401(k) with employer match and an annual profit-sharing contribution.

More about the requirements
In addition to the basics described under The Requirements tab, we value the following core competencies and characteristics:

• Ability to communicate effectively and calmly and resolve customer issues in a respectful manner
• Effective oral and written communication skills; ability to draft routine reports and correspondence
• Excellent proofreading skills and the ability to check documents for accuracy, clarity, and consistency
• Ability to comply with instructions furnished in written or oral form 
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to perform basic qualitative and quantitative research

More about the role
In addition to the responsibilities described under The Role tab, your essential functions will include:

• Serving as ABFAS front office liaison.
  • Receiving and distributing incoming mail and deliveries.
  • Serving as primary interface with visitors and vendors.  Quick question for you - click here
• Answering the main ABFAS telephone and providing basic information to callers; routing calls to staff as necessary.
• Serving as lead for the online verification service. Contributing to ABFAS website and online verification service improvements.
• Maintaining member license information. Verifying, through the podiatric state licensing boards, that members/board qualified podiatrists have a current license to practice and research information on any adverse actions taken against a member by a licensing, judicial or other governmental entity.
• Supporting the Certification Services department in member outreach efforts, tracking member communication and updating database contact information.
• Assisting the Credentialing Manager in working with Podiatry Residency Resource to assure residents meet board qualification requirements and helps process board qualification letters for candidates that achieve this status.
• Processing various member requests including, but not limited to, password/username retrieval, updating of personal contact information, exam registration, status verification, annual fee payment, use of the ABFAS logo, and compliance with board policies.
• Supporting other office administrative functions, including, but not limited to, certified letter mailing, file and database maintenance, and meeting support.

About your success
It should come as no surprise that this role requires exceptional organization and prioritization skills. You should have the ability to pay robust attention to the details while also meeting time and deadline objectives. While we'll look to you to achieve goals independently, you'll also have support when you need it. Because we are a smaller organization, everyone is hands-on, and you'll need to be comfortable switching between priorities daily. Responsiveness, with excellent follow-through skills will be key.

In order to be an outstanding Program Coordinator, you will:

• Bring a strong sense of ownership and accountability
• Exercise independent judgment and discretion
• Demonstrate a can-do attitude and willingness to take on new challenges, learn, and grow
• Demonstrate outstanding time management, organizational and systems thinking skills
• Take a proactive perspective, offering ideas on how to make improvements 
• Bring a commitment to customer service to all your interactions, internally and externally
• Work with flexibility, efficiency, enthusiasm, and diplomacy, both individually and as part of team efforts
• Keep your sense of humor handy

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.